Customer Success(CC)
Services & Solutions
Contact Center
Connecting the Present, Designing the Future. ECS Telecom for Customer Success.
Customers reach out via calls, messengers, and chatbots, yet responses remain fragmented and wait times long.
ECS Telecom solves this by unifying all touchpoints into a single integrated platform,
enhancing quality with AI and boosting operational flexibility through the cloud.
From IP-based multichannel infra and AI systems to rapidly deployable Cloud(CCaaS).
ECS delivers End-to-End CX innovation where technology, people, and strategy work in perfect harmony.
ECS Telecom solves this by unifying all touchpoints into a single integrated platform,
enhancing quality with AI and boosting operational flexibility through the cloud.
From IP-based multichannel infra and AI systems to rapidly deployable Cloud(CCaaS).
ECS delivers End-to-End CX innovation where technology, people, and strategy work in perfect harmony.
Contact Center
The era of phone-only customer centers is over.
A familiar greeting: "Hello, how can we help?"
Yet the wait remains long, and center operations often fall short of customer expectations.
Today, customers connect via email, chat, web, apps, and SNS beyond just calls.
ECS Telecom’s Smart Contact Center unifies these complex touchpoints into one seamless experience.
Yet the wait remains long, and center operations often fall short of customer expectations.
Today, customers connect via email, chat, web, apps, and SNS beyond just calls.
ECS Telecom’s Smart Contact Center unifies these complex touchpoints into one seamless experience.
Based on our expertise in call infrastructure including PBX, IVR, and networks,
we provide integrated platforms like ESP-r, ESP-m, and Digital ASOP
to manage every customer touchpoint seamlessly.
Through collaboration with global vendors such as Avaya, Cisco, and NICE,
we ensure the ultimate stability and scalability of your contact center.
we provide integrated platforms like ESP-r, ESP-m, and Digital ASOP
to manage every customer touchpoint seamlessly.
Through collaboration with global vendors such as Avaya, Cisco, and NICE,
we ensure the ultimate stability and scalability of your contact center.
AICC (Artificial Intelligence Contact Center)
The Start of AI that Understands Customers: ECS Smart AICC
ECS Telecom’s AICC is a next-generation intelligent platform combining a unified channel hub with AI-driven digital services.
By integrating AI technologies like STT, TTS, NLU, and TA,
we boost agent productivity, enhance customer satisfaction, and maximize operational efficiency.
By integrating AI technologies like STT, TTS, NLU, and TA,
we boost agent productivity, enhance customer satisfaction, and maximize operational efficiency.
Chatbots & Callbots | Automated Response and Agent Support
Based on core AI technologies such as STT, TTS, NLU, and TA,
we automate repetitive inquiries via callbots and chatbots,
while boosting efficiency for agents with real-time response suggestions and conversation hints.
we automate repetitive inquiries via callbots and chatbots,
while boosting efficiency for agents with real-time response suggestions and conversation hints.
Voicebot Quality Assessment | Quantified AI Quality Management
Through our proprietary VUI-based voicebot quality metrics,
ECS enables quantitative evaluation and management of voicebot interactions just like human agents.
This provides an accurate, consistent quality management system that meets QA/QC standards.
ECS enables quantitative evaluation and management of voicebot interactions just like human agents.
This provides an accurate, consistent quality management system that meets QA/QC standards.
EPA · Generative AI | The Future of Scalable AI Support
EPA (ECS Packaged AI) provides essential AI callbot services with low cost and rapid deployment.
We also offer advanced callbot development using Generative AI tailored to your needs,
enabling intelligent features such as automated scenario building, response generation, and interaction summaries.
We also offer advanced callbot development using Generative AI tailored to your needs,
enabling intelligent features such as automated scenario building, response generation, and interaction summaries.
Cloud Contact Center
CCaaS (Contact Center as a Service) is a cloud-based contact center that allows you to quickly introduce and conveniently use
all call systems (IPCC), infrastructure, and various applications required to build a contact center within a cloud platform.
Since there is no need to build contact center HW equipment, the installation time is short, the scale can be flexibly expanded according to
business situations, and the initial and maintenance costs of system construction, development, and integration can be minimized.
all call systems (IPCC), infrastructure, and various applications required to build a contact center within a cloud platform.
Since there is no need to build contact center HW equipment, the installation time is short, the scale can be flexibly expanded according to
business situations, and the initial and maintenance costs of system construction, development, and integration can be minimized.
CCaaS & Dedicated Cloud | Flexible Deployment and Security-Specific Cloud Contact Centers
ECS's Cloud Contact Center (CCaaS) integrates core functions like call infra, AI, and omnichannel into the cloud, providing rapid deployment, flexible scalability, and operational efficiency simultaneously.
The public cloud-based model reduces initial investment burdens and complexity, while pay-per-use pricing ensures cost efficiency.
We also offer 'CC for Dedicated Cloud' for security-sensitive sectors like finance and public services, creating stable environments through data isolation, independent infra, and custom feature design.
ECP | Cloud Contact Center Portal for Integrated Management and AI Integration
ECP (ECS Cloud Portal) is a proprietary CCaaS management portal that allows for the seamless control of complex cloud contact center systems from a single platform.
Beyond basic operations, it integrates digital self-service, AICC linking, and resource expansion management. Its multi-tenant architecture enables custom configurations, lowering the barrier to cloud migration.
ECP-AI | SaaS-type AICC Solution Powered by Agentic AI
Going beyond simple scenario-based responses, ECP-AI is a SaaS contact center solution built on Agentic AI, where the AI understands customer goals to 'Plan' and 'Act' autonomously.
Our callbots, chatbots, and agent advisors are action-oriented AIs that complete actual business processes, delivering true ROI and improved customer experiences.
The intuitive web-based environment also significantly enhances the Employee Experience (EX) for managers.
Essential features like TA, QA, and KMS are available instantly via subscription, allowing for the most advanced Agentic AI contact center at a reasonable price.
ECS's Cloud Contact Center (CCaaS) integrates core functions like call infra, AI, and omnichannel into the cloud, providing rapid deployment, flexible scalability, and operational efficiency simultaneously.
The public cloud-based model reduces initial investment burdens and complexity, while pay-per-use pricing ensures cost efficiency.
We also offer 'CC for Dedicated Cloud' for security-sensitive sectors like finance and public services, creating stable environments through data isolation, independent infra, and custom feature design.
ECP | Cloud Contact Center Portal for Integrated Management and AI Integration
ECP (ECS Cloud Portal) is a proprietary CCaaS management portal that allows for the seamless control of complex cloud contact center systems from a single platform.
Beyond basic operations, it integrates digital self-service, AICC linking, and resource expansion management. Its multi-tenant architecture enables custom configurations, lowering the barrier to cloud migration.
ECP-AI | SaaS-type AICC Solution Powered by Agentic AI
Going beyond simple scenario-based responses, ECP-AI is a SaaS contact center solution built on Agentic AI, where the AI understands customer goals to 'Plan' and 'Act' autonomously.
Our callbots, chatbots, and agent advisors are action-oriented AIs that complete actual business processes, delivering true ROI and improved customer experiences.
The intuitive web-based environment also significantly enhances the Employee Experience (EX) for managers.
Essential features like TA, QA, and KMS are available instantly via subscription, allowing for the most advanced Agentic AI contact center at a reasonable price.
간편문의
서울특별시 서초구 반포대로 28길8(서초동 1543-1)일홍빌딩
T. 02-3415-8300 F.02-3415-8338
il-Hong Building 8, Banpo-daero 28-gil, Seocho-gu, Seoul, Korea
T. 02-3415-8300 F.02-3415-8338
il-Hong Building 8, Banpo-daero 28-gil, Seocho-gu, Seoul, Korea
copyrightⓒECS Telecom
